Frequently Asked Questions | HomeLivingMavio Help Desk

1. How much is shipping, and how do I qualify for free delivery?

We provide free standard shipping on all orders over $99 across the 48 contiguous United States. For orders totaling under $99, a flat shipping fee of $9 is applied at checkout regardless of item quantity.

2. How long does delivery usually take?

Small kitchenware, textiles, and tabletop decor typically ship within 1–2 business days and arrive within 3–5 business days. Large furniture pieces (such as sofas and dining tables) ship via our specialized freight network with scheduled delivery within 5–9 business days.

3. How can I track my shipment once it leaves the warehouse?

As soon as your parcel is scanned by our carrier partners (UPS, FedEx, or specialized freight), you will receive an email containing your tracking number and live delivery estimate. You can also contact our concierge team at support@homelivingmavio.org for live status updates.

4. What is your 30-day return policy and refund process?

We want you to feel confident in your home. We offer a 30-day trial window starting from the day your shipment is marked delivered. If a piece does not suit your space, simply reach out to us. We will provide a prepaid return label or arrange freight pickup, and refund your original payment method in full upon inspection.

5. What happens if an item arrives damaged in transit?

All HomeLivingMavio shipments are fully insured. If your package shows transit damage, simply take a quick photo and email support@homelivingmavio.org within 48 hours. We will immediately expedite a brand new replacement at zero cost or issue an instant refund.

6. Do your furniture pieces require complicated assembly?

Most pieces (nightstands, storage ottomans, armchairs, and benches) arrive 100% pre-assembled out of the box. Items requiring minimal setup—such as dining tables or desk legs—take only 10–15 minutes and include all necessary hex keys and clear visual guides.

7. Where can I find exact dimensions and material certifications?

Every product card on our Shop page can be clicked to open a detailed Quick-View modal. In that modal, you will find exact height, width, and depth measurements, as well as the certified lumber species (e.g. Solid White Oak, Kiln-Dried Ash, or High-Fired Stoneware).

8. What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal Express, and Cash on Delivery (verified upon carrier receipt for select metropolitan zip codes).

9. Can I change my shipping address or cancel an order after placing it?

If you need to update an address or cancel an item, please email us or call +1 (212) 555-0148 within 2 hours of placing the order. Once our warehouse generates carrier dispatch labels, changes can no longer be processed until the parcel arrives.

10. How should I care for solid wood tables and cast iron cookware?

For solid oak and walnut, dust gently with a soft microfiber cloth and use coasters under hot beverages. Re-apply natural beeswax or mineral oil every 6–12 months. For cast iron Dutch ovens and skillets, hand wash with mild warm water, dry thoroughly on the stovetop, and rub with a drop of cooking oil.

11. What materials are used to package HomeLivingMavio products?

We package our shipments using 100% recyclable heavy-duty corrugated board, paper honeycomb wrapping, and water-activated paper tape. We have eliminated non-biodegradable styrofoam blocks from our supply chain.

12. How do I reach a human representative if my question isn't listed here?

Our concierge team is available by phone at +1 (212) 555-0148 Monday through Friday, 9:00 AM to 6:00 PM EST, or via email at support@homelivingmavio.org. We take pride in personal, non-automated responses.